Shipping & Orders

Qlear ships worldwide, and shipping is free on orders over $99. Below that, the shipping price is shown at checkout before you pay.

Processing time

Here's how it works: you order, we process, then we ship. Processing takes 1–3 business days. As soon as your parcel ships, we email you a tracking number.

The carrier can take 1–2 business days to show your shipment online. If your tracking number still isn't updating after that, reply to your order confirmation email to reach our Customer Care team.

Delivery time

Delivery takes 5–10 business days worldwide, counted after the processing time above.

These are our normal delivery times. During holidays and peak seasons (such as Black Friday and Christmas), deliveries can take longer because of high parcel volumes. Delays can also happen for reasons outside our control, such as customs checks, weather, strikes or carrier disruptions.

Delivery information

Please enter a complete, physical delivery address. We don't ship to PO boxes or APO/FPO addresses, and an address that can't be found on Google Maps may delay your order.

Taxes and duties

Depending on your country, your order may be subject to local import taxes and customs duties when it arrives. These are set by your country and paid by you to release the parcel. We're legally required to declare the full value of the shipment. If you have questions about customs charges, please contact your local customs office.

If duties are refused or unpaid and the parcel is returned to us, the cost of the return shipping and any duties charged to us will be deducted from your refund.

Shipping Protection

You can add Shipping Protection in your cart. It covers parcels that are lost or damaged in transit, or stolen after the carrier marks them as delivered. Without Shipping Protection, we can't cover parcels lost or stolen in transit. Damage you discover after delivery must be reported within 15 days: keep the packaging and the item as received, because photos will be needed.

To make a claim, reply to your order confirmation email to reach our Customer Care team with your order number. Please don't file a claim with the carrier yourself.

Order changes and cancellations

Paid orders go to our warehouse right away, so they can't be changed or cancelled. See our Returns & Refunds policy.

Countries we ship to

Åland Islands · Albania · Andorra · Australia · Austria · Bahrain · Belgium · Bosnia and Herzegovina · Bulgaria · Canada · Croatia · Cyprus · Czech Republic · Denmark · Estonia · Faroe Islands · Finland · France · Germany · Gibraltar · Greece · Greenland · Guernsey · Holy See (Vatican City State) · Hungary · Iceland · Ireland · Isle Of Man · Italy · Jersey · Kuwait · Latvia · Liechtenstein · Lithuania · Luxembourg · Malta · Moldova, Republic of · Monaco · Montenegro · Netherlands · New Zealand · North Macedonia · Norway · Oman · Poland · Portugal · Qatar · Romania · San Marino · Saudi Arabia · Serbia · Slovakia · Slovenia · Spain · Sweden · Switzerland · Ukraine · United Arab Emirates · United Kingdom · United States